Your satisfaction is important to us. You may contact us in any of the following ways:
By Phone: Call TOLL FREE - 1-800-283-3442
By Mail: TheGag.com
160 Otis St C1-8, Northborough, MA 01532
By email:
For general questions and inquiries – info@thegag.com
Our Returns/Refunds Guarantee and Policy
Your satisfaction is our foremost goal. Please contact us by phone or email as soon as possible if you have any questions or concerns about your order. If you are unhappy with your purchase, we will correct the problem or refund the purchase price dependent upon the circumstances.
The Gag accepts all unopened items back for a full refund of the merchandise, less shipping and handling charges, to your credit card within 30 days of purchase. To return an item, please contact us via e-mail with your order number and we will e-mail you with further instructions on where to return the item. Please note that, just as you would have to return all merchandise back to a "real world" store to receive a refund, we must receive all merchandise back at our offices before we can issue a refund. Also note that you must contact us to return any item, simply shipping the item back to us can result in lost packages or additional processing charges that will be the responsibility of the customer and can result in less of a refund.
Defective Merchandise. If you feel your merchandise was defective in some way, please return it to us for inspection and we will replace your order immediately and credit your account for any return postage charges you incur.
Large Quantity Orders. Please note that large quantity orders (over 50 pieces) or custom orders (imprinting, changes to packaging, etc.) are non-returnable items. These orders are special orders from the suppliers, who never take returns, and returning a large quantity to us would cause undue burden on our small company.
Shock Merchandise. Due to their tendency to be dropped during the execution of the gag, we will not accept any "shock" items as a broken return unless they are fully intact, yet not functioning.
Requested Delivery Dates. We make every effort to deliver orders by the requested delivery date if provided. However, we do not guarantee delivery times for any order. If your order arrives after your requested delivery date and you no longer have a use for that item, please refer to our aforementioned return policy above.
Incorrect Addresses. Please be sure to double check all recipient addresses as loss or damage due to an incorrect or incomplete shipping address voids our refund and return policy. While our shipping software will catch most address issues, we count on you to provide the correct shipping address for your order. If a package should be returned to our warehouse due to an incorrect address, The Gag is not responsible for any shipping and handling charges incurred in the failed delivery attempt, that is, this portion of your charge will not be refunded upon the item's return.
International Shipping. International orders (including Mexico and Canada) may be subject to import duties and taxes, which are levied when a shipment reaches your country. Additional charges for customs clearance are borne by you; we are not able to estimate the charges you may incur. We encourage you to contact your local customs office for details regarding possible charges. You are considered the importer of record, meaning that you must comply with the laws and regulations of your country. We will not be held responsible for any confiscation or delay of goods by customs authorities; refunds will not be accepted in instances of confiscation. Please note that customs authorities may open and inspect your order. We are also required to state the value and nature of your package's contents to customs.
How To Order Online
When you find a product to purchase, enter the quantity desired (1 is the default) and click the 'Order' button. The item will automatically be added to your shopping cart and the Shopping Cart page will appear for your review. You can choose to 'Check Out', 'Update Quantities', or 'Continue Shopping'.
When you are done shopping, click on 'Shopping Cart'. This will take you to the Shopping Cart page where you can click the 'Checkout' button.
Please review your order for accuracy and complete the shipping and billing sections. Once everything is correct, click the 'Place Order' button.
After you submit your order, you'll receive an e-mail confirming the details of your order. If The Gag staff discovers any discrepancies or problems with the order, you will be contacted by email as soon as possible to resolve any questions.
Our website employs security software to ensure your order and credit card information is treated with strict confidence.
Payment Options
Credit Cards. For online and immediate payment, The Gag accepts Visa, MasterCard, and American Express.
Checks/Money Orders. Payment by check or by money order may be made by downloading and filling out our order by mail form. Payment must be included with this form or your order will not be processed. There will be a 7 to 10 business day waiting period for payment made by check. Money order payments will be processed immediately upon receipt.
GiveAnything Gift Certificates are also accepted at The Gag. Please ensure that you have enough credit on your gift certificate to cover the cost of the merchandise and shipping before submitting your order. Orders paid by gift certificate will be processed once approval is obtained from GiveAnything.
Purchase Orders. Please contact us if you require the use of a purchase order for payment.
Substitutions/Out of Stock Items
While we make every effort to keep all advertised items in stock, we will occasionally run out of a certain item due to an unexpected rush or a back order at the supplier. If an item is out of stock, we will notify you and give you an opportunity to substitute a like product, modify your order, or cancel your order. During this time, your order will be placed “on hold” until we hear from you. Please note that we do not automatically ship items unless we receive a response from you.
Our Privacy Policy
For information about privacy and other important information, visit our privacy policy.
